Last Updated: 08/09/2026 Capt.D Studio (“Capt.D”, “we”, “us” or “our”) respects your privacy and is committed to protecting your Personal Information. This Privacy Policy and POPIA Privacy Notice (“Privacy Policy”) explains how Capt.D collects, uses, stores, protects and otherwise processes Personal Information when you visit our Website, contact us, make an enquiry, register for a…
Last Updated: 08/09/2026
Capt.D Studio (“Capt.D”, “we”, “us” or “our”) respects your privacy and is committed to protecting your Personal Information.
This Privacy Policy and POPIA Privacy Notice (“Privacy Policy”) explains how Capt.D collects, uses, stores, protects and otherwise processes Personal Information when you visit our Website, contact us, make an enquiry, register for a class or membership, make a booking, participate in a Capt.D activity, or otherwise interact with us.
This Privacy Policy should be read together with Capt.D’s Website Terms & Conditions, Booking & Cancellation Policy, Membership Terms and any applicable consent or waiver documentation.
Capt.D processes Personal Information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. WHO WE ARE
Responsible Party: Capt.D Studio
Legal / Registered Name: CAPTD(PTY)LTD
Registration Number: 2024/319750/07
Email: info@captd.co.za
Website: www.captd.co.za
For purposes of POPIA, Capt.D is the responsible party in respect of Personal Information processed for the purposes described in this Privacy Policy, unless another party is expressly identified as the responsible party.
2. OUR COMMITMENT TO YOUR PRIVACY
We aim to:
- collect only Personal Information that is reasonably necessary for legitimate and specified purposes;
- process Personal Information lawfully and responsibly;
- explain how and why your Personal Information is used;
- keep Personal Information reasonably accurate and up to date;
- take appropriate technical and organisational measures to protect Personal Information;
- restrict access to Personal Information to persons who reasonably require it;
- retain Personal Information only for as long as reasonably necessary or legally required; and
- respect the rights available to you under applicable privacy legislation.
3. WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Policy, “Personal Information” means information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person, as contemplated by POPIA.
Depending on your interaction with Capt.D, Personal Information may include:
- name and surname;
- email address;
- telephone or mobile number;
- physical or postal address;
- date of birth or age, where relevant;
- booking and membership information;
- class attendance information;
- payment and transaction information;
- communications and enquiries;
- photographs and video recordings;
- marketing preferences and consent records;
- website usage information;
- device and technical information;
- information provided through forms, surveys or questionnaires; and
- other information reasonably required to provide or administer Capt.D’s services.
4. INFORMATION YOU PROVIDE TO US
We may collect Personal Information when you:
- submit an enquiry through our Website;
- contact us by email, telephone or WhatsApp;
- complete a booking form;
- register for a Capt.D membership;
- purchase a package or service;
- attend a Capt.D class, event or session;
- complete a waiver or registration form;
- subscribe to a newsletter or marketing communication;
- participate in a promotion or competition;
- provide feedback or a testimonial;
- consent to photography or video recording; or
- otherwise voluntarily provide information to Capt.D.
Where you choose not to provide information that is necessary for a particular service, Capt.D may not be able to provide that service or complete the requested transaction.
5. INFORMATION COLLECTED AUTOMATICALLY
When you visit the Website, certain technical information may be collected automatically by the Website or its service providers.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- date and time of visits;
- approximate geographic information;
- referring website;
- interactions with the Website; and
- other technical or analytical information.
This information may be used to operate, secure, maintain and improve the Website and understand how visitors use it.
Where applicable, non-essential cookies and tracking technologies will be used in accordance with the Website’s cookie-consent mechanisms and applicable law.
6. WHY WE COLLECT PERSONAL INFORMATION
Capt.D may process Personal Information for purposes including:
Providing services
To:
- process enquiries;
- manage bookings;
- administer memberships and packages;
- communicate class and schedule information;
- manage attendance;
- provide private or group sessions;
- administer events and workshops; and
- provide customer support.
Business administration
To:
- process transactions and payments;
- maintain accounting and business records;
- communicate with customers;
- manage customer relationships;
- administer contracts and agreements;
- resolve disputes and complaints; and
- comply with legal and regulatory obligations.
Website operation
To:
- operate and maintain the Website;
- improve Website functionality;
- monitor Website performance;
- identify technical problems;
- maintain security; and
- prevent fraud, misuse or abuse.
Marketing
Where permitted by law and, where required, with your consent, Capt.D may use Personal Information to communicate information about:
- classes;
- memberships;
- promotions;
- special offers;
- events;
- workshops;
- new services; and
- other Capt.D-related information.
You may withdraw consent to direct marketing communications at any time.
Safety and participation
Where reasonably necessary for the safe provision of Capt.D’s services, we may process information voluntarily provided by you concerning physical limitations, injuries, medical considerations or other circumstances relevant to participation.
Such information will only be collected and used for legitimate purposes connected with providing or administering the relevant service and will be handled with appropriate confidentiality and safeguards.
7. LAWFUL BASIS FOR PROCESSING
Capt.D will process Personal Information only where there is an appropriate lawful basis to do so under POPIA.
Depending on the circumstances, this may include:
- your consent;
- processing necessary to take steps at your request or perform an agreement;
- compliance with a legal obligation;
- protecting legitimate interests;
- pursuing legitimate interests that are not overridden by your privacy rights; or
- another lawful basis recognised by applicable legislation.
Where consent is relied upon, you may withdraw that consent subject to applicable law and any consequences explained at the time consent was obtained.
Withdrawal of consent will not affect processing that occurred lawfully before withdrawal.
8. SPECIAL PERSONAL INFORMATION
Certain categories of Personal Information receive additional protection under POPIA.
This may include information relating to health or physical condition where such information falls within the definition of Special Personal Information.
Capt.D will only collect or process such information where there is an appropriate lawful basis and where the information is reasonably necessary for the purpose for which it is collected.
Where health or physical information is requested as part of a registration, waiver or participation process, you should provide only information that is reasonably relevant to your safe participation or the administration of the relevant service.
Capt.D does not provide medical diagnosis or treatment and does not use information provided through fitness registration processes as a substitute for professional medical advice.
9. MARKETING COMMUNICATIONS
Capt.D may send direct marketing communications where permitted by POPIA and other applicable legislation.
Electronic marketing may include email, SMS, WhatsApp or other electronic communication channels where legally permitted.
Where consent is required, Capt.D will obtain the appropriate consent before sending direct marketing communications.
You may unsubscribe or withdraw marketing consent at any time by:
- using the unsubscribe mechanism included in an email;
- replying to a marketing message with an appropriate request;
- contacting Capt.D directly; or
- using any other opt-out mechanism provided.
Withdrawing marketing consent will not prevent Capt.D from sending essential administrative communications relating to an existing booking, membership, transaction or service.
10. PHOTOGRAPHS AND VIDEO
Capt.D may photograph or record classes, events, workshops and other activities for legitimate business, promotional or social-media purposes.
Where identifiable individuals are intended to be used in promotional material, Capt.D will use appropriate consent mechanisms where required.
Where you provide specific consent for the use of your image, that consent will be recorded and used for the purposes explained at the time.
You may contact Capt.D regarding concerns about the use of your identifiable image.
11. WHO MAY RECEIVE YOUR PERSONAL INFORMATION?
Capt.D may disclose or make Personal Information available to appropriate third parties where reasonably necessary for legitimate business purposes, including:
- employees and instructors;
- professional advisers;
- accountants and auditors;
- payment processors;
- booking and scheduling platforms;
- website hosting providers;
- customer relationship management platforms;
- email and messaging providers;
- marketing service providers;
- IT and cybersecurity providers;
- legal or regulatory authorities where legally required; and
- other service providers acting on Capt.D’s behalf.
Capt.D will seek to ensure that third parties who process Personal Information on our behalf are subject to appropriate confidentiality and security obligations and process information only in accordance with applicable law and their authorised mandate.
12. THIRD-PARTY SERVICE PROVIDERS
Capt.D may use third-party platforms to operate parts of its business.
Depending on the Website and booking system in use, these may include providers for:
- website hosting;
- booking management;
- customer relationship management;
- payment processing;
- email communication;
- SMS or WhatsApp communication;
- analytics;
- online forms;
- cloud storage;
- security; and
- marketing automation.
The exact providers used by Capt.D may change from time to time.
Where a third party processes Personal Information on Capt.D’s behalf, Capt.D will take reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are in place.
13. CROSS-BORDER PROCESSING
Some third-party technology and service providers may store or process Personal Information outside South Africa.
Where Personal Information is transferred outside South Africa, Capt.D will take reasonable steps to ensure that the transfer is undertaken in accordance with applicable POPIA requirements, including where applicable ensuring an appropriate level of protection, appropriate contractual safeguards, or another lawful basis for the transfer.
14. COOKIES AND ANALYTICS
The Website may use cookies and similar technologies to:
- enable Website functionality;
- remember preferences;
- understand Website usage;
- improve performance;
- maintain security;
- measure marketing effectiveness; and
- provide relevant analytics.
Essential cookies may be necessary for the Website to function correctly.
Where required, non-essential cookies and similar technologies will be subject to an appropriate consent mechanism.
You may also be able to control cookies through your browser settings, although disabling certain cookies may affect Website functionality.
15. INFORMATION SECURITY
Capt.D takes reasonable technical and organisational measures to protect Personal Information against:
- loss;
- damage;
- unauthorised access;
- unauthorised disclosure;
- unauthorised alteration;
- misuse; and
- other unlawful forms of processing.
Security measures may include access controls, password protection, secure systems, restricted permissions, appropriate data-management procedures and other safeguards appropriate to the nature and risk of the information processed.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You should therefore exercise reasonable caution when submitting Personal Information online.
16. SECURITY COMPROMISES
If Capt.D becomes aware of a security compromise involving Personal Information, we will take reasonable steps to:
- investigate the incident;
- contain and mitigate the effects;
- restore the security of affected systems;
- assess the potential impact on affected individuals;
- notify the Information Regulator where required; and
- notify affected data subjects where required by POPIA.
Capt.D will handle security compromises in accordance with applicable legal requirements.
17. RETENTION OF PERSONAL INFORMATION
Capt.D will retain Personal Information only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required or permitted by applicable law.
Retention periods may depend on:
- the nature of the information;
- the purpose for which it was collected;
- whether you remain a customer or member;
- contractual requirements;
- accounting and tax requirements;
- legal obligations;
- dispute-resolution requirements; and
- legitimate business requirements.
When Personal Information is no longer reasonably required, Capt.D will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable retention requirements.
18. YOUR RIGHTS AS A DATA SUBJECT
Subject to the requirements and limitations of applicable law, you may have the right to:
- request confirmation of whether Capt.D holds Personal Information about you;
- request access to Personal Information held about you;
- request correction of inaccurate or outdated Personal Information;
- request deletion or destruction of Personal Information in circumstances permitted by law;
- object to certain processing;
- object to direct marketing;
- withdraw consent where processing is based on consent;
- lodge a complaint regarding the processing of your Personal Information; and
- exercise other rights available under POPIA.
Capt.D may require reasonable verification of your identity before processing certain requests.
19. REQUESTING ACCESS, CORRECTION OR DELETION
To submit a privacy-related request, please contact:
Information Officer: David Pretorius
Email: info@captd.co.za]
Please clearly identify the information or request concerned and provide sufficient information for us to understand and process your request.
Capt.D will respond to requests within the periods and subject to the requirements prescribed by applicable law.
Certain requests may be refused where permitted or required by law.
20. COMPLAINTS
If you believe that Capt.D has processed your Personal Information unlawfully or has otherwise interfered with your rights under POPIA, you are encouraged to contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator of South Africa
Website: [INSERT CURRENT INFORMATION REGULATOR WEBSITE LINK]
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200
The Information Regulator provides mechanisms for POPIA complaints and related privacy matters.
21. CHILDREN’S PERSONAL INFORMATION
Capt.D will take appropriate steps when processing Personal Information relating to children.
Where required by POPIA or other applicable law, Capt.D will obtain appropriate consent from a competent person before processing a child’s Personal Information.
Capt.D may request reasonable confirmation of parental or guardian authority where necessary.
22. ACCURACY OF INFORMATION
Capt.D takes reasonable steps to ensure that Personal Information in our possession is accurate, complete and up to date where appropriate.
You are encouraged to notify us if your Personal Information changes or if you believe information we hold about you is inaccurate.
23. THIRD-PARTY WEBSITES
The Website may contain links to third-party websites, social-media platforms or other online services.
This Privacy Policy does not govern the privacy practices of those third parties.
You should review the privacy policies of third-party websites before submitting Personal Information to them.
Capt.D is not responsible for the privacy practices, security or content of third-party websites.
24. CHANGES TO THIS PRIVACY POLICY
Capt.D may update this Privacy Policy from time to time to reflect:
- changes in legislation;
- changes to our business;
- changes to our Website;
- changes to technology or service providers;
- changes to our data-processing practices; or
- other operational or legal requirements.
The latest version will be published on the Website together with an updated “Last Updated” date.
Where appropriate, significant changes will be communicated through suitable channels.
25. CONTACT DETAILS
For questions regarding this Privacy Policy or the processing of your Personal Information:
Capt.D Studio
Information Officer: David Pretorius
Email: info@captd.co.za
Website: www.captd.co.za
Last Updated: 08/09/2026
